Have A Question About STN Cash?
Here is a list of frequently asked questions that may help you get the answers you need!
How To Get Started With STN Cash
How do I activate an STN Cash account?
- Download STN Mobile from the App Store for iOS® devices or Google Play store for Android® devices.
- Choose ‘Link your Boarding Pass’ and enter your Boarding Pass number and PIN. If you do not have a Boarding Pass account, we can set one up for you at the casino cage or rewards center. Boarding Pass accounts are FREE.
- Create your STN Cash account by entering your email address and a password. An email will be sent to the email address you provided requesting you to verify your account. Click on the Verify my Email button OR enter the verification code to validate and complete your account set-up!
- Visit the casino cage at any Station Casinos location to complete the process. Please make sure to bring a government issued ID and a minimum of $5 to setup your account. After your account is activated, you can setup alternative funding options with Play+, Global Payments-VIP Preferred, Apple Pay, or with Payment Card.
Do I need to connect to Bluetooth for the STN Cash to work?
Yes.
How do I activate Bluetooth on my phone?
On your phone go to Settings, Choose Bluetooth, and switch on. Bluetooth is required for the STN Cash to work.
What devices can I use?
STN Cash is available for iOS® (versions 12.1 and Later | iPhone 5S and Later) and Android® (versions Lollipop (5.0) and Later | Galaxy S5, These Devices and Later) mobile devices.
How To Use Your STN Cash Account
Where can I use my STN Cash Account?
Right now, you are able to use the STN Cash at any Station Casinos or Wildfire location.
How do I connect my Station Casinos Boarding Pass card to the machine through STN Cash?
- Open the STN Mobile app and log in to your account.
- Click on STN Cash in the account section.
- Place your phone against the red card reader on the slot machine. This is where you used to insert your physical Boarding Pass card.
- Click the Connect button at the bottom of STN Cash to connect to the machine.
- The button at the bottom of the app will turn green once you are connected.
- After you are connected, you are now able to use your phone as you desire, or even put it away in your pocket or purse!
After I am connected to a machine, how do I transfer money from my STN Cash to the machine?
- Click on Fund Game
- Select one of the preset options or enter a custom dollar amount to transfer
- Enter your PIN
- Swipe up from the bottom of the app to transfer the funds.
- You will receive a transfer confirmation notice in the app.
Besides using Cash, what other ways can I fund my STN Cash wallet?
- You can setup a Play+ account which allows you to access funds from your Credit Cards, Debit Cards, Bank Transfer or a PayPal account
- You can setup an ACH Bank Transfer account through Global Payments-VIP Preferred. This will allow you to access money from your bank account.
- You can setup a payment card such as Discover, Mastercard, or VISA.
- You can use Apple Pay
How do I transfer money from my bank account, Play+ account or debit/credit card to my STN Cash account?
- Select Fund Wallet from the STN Cash home screen
- Choose add new payment method
- Select either Play+, ACH Bank Transfer, or Payment Card
- Follow the instructions and enter the requested ID and account information for the funding source.
- Agree to the Terms and Conditions and any transfer fees.
- Click Register as the last step.
- You will receive a confirmation after each successful registration.
How do I deposit money to my STN Cash account?
- Select Fund Wallet from the STN Cash home screen.
- Click Deposit
- Select your Payment Method
- Select one of the Quick Deposit options OR enter a custom amount in the Total Amount field
- Click Deposit Funds.
- After confirming, your funds are now on your STN Cash wallet!
How do I disconnect from the machine I am playing on and play at a different machine?
There are two ways to disconnect:
- Disconnect from the machine by pressing the slot machine’s “Cashout” button
or - Disconnect from the game by clicking the disconnect button at the bottom right of the app. Confirm that you would like to disconnect
- You are ready to head to the next game. Connect to the next game the same way you did at the last machine. You are all set!!
How do I transfer money from my STN Cash account back to Play+ or ACH Account?
- Select Fund Wallet from the STN Cash home screen.
- Select Withdraw
- Select your Desired Payment Method to withdraw too.
- Enter the amount you would like to withdraw.
- Select Submit and confirm by selecting Withdraw a final time.
How do I withdraw cash from my STN Cash account?
- Visit the casino cage at Red Rock Resort or Green Valley Ranch to withdraw cash
from your STN Cash account.
Where do I see my STN Cash account balances?
You can see your balance on the main home screen of the STN Cash application.
Where do I see my STN Cash transaction history?
You can see your last transactions by clicking View Transaction History on the main home screen of the STN Cash application.
Where can I use my STN Cash Account?
Can I connect to multiple slot machine games?
No, right now, you are only able to connect STN Cash with one machine at a time.
Do I have to connect to STN WiFi for the STN Cash to work?
No, but it is recommended to give you the best experience.
What if I cannot access my Boarding Pass Account on my slot machine?
How to use Play+
How do I sign up for a Play+ account?
- Sign up for your Station Casinos Play+ (“Play+”) account by opening the STN Sports mobile app
- Select Manage Funds
- Select Deposit Funds
- Select Deposit to Play+
- Select Enroll
- You will need to input your Social Security Number and Date of Birth to complete the enrollment information
- Verify your mailing information is correct on the form, click to agree to Terms & Conditions, and click enroll
- Upon successful registration, you will have the opportunity to add funds to the account immediately using a Bank Card, eCheck, or PayPal. Your personalized card will be mailed to your address on file within 10-14 days of funding the account
What are the benefits to using a Play+ account?
Play+ provides a fast and easy way to deposit and cash out while playing on the STN Sports mobile app. It is a great way to manage your money and can be used everywhere Discover® is accepted. Play+ has a very high approval rate when loading funds and is easy to use.
How does my Play+ account work?
- With Play+, there is no credit limit and no credit check. Instead, the account’s spending limit is determined by the amount of money you load onto the account up to the maximum balance.
- For example, if you load $350, then the account will only allow you to spend up to $350 (less any applicable fees).
- You can use your card for purchases everywhere Discover® is accepted and at any ATM that accepts PULSE® and NYCE cards.
How do I fund my Play+ account with a Bank Card?
- Fund your Play+ account by logging onto the STN Sports mobile app and selecting Manage Funds, then Deposit Funds.
- Click Deposit to Play+
- Select Bank Card Load
- Enter the amount you wish to fund your Play+ account
- Enter the Bank Card number you wish to fund with in the appropriate field
- Complete the security code and expiration date fields
- Click Add Funds
- Verify on the following screen that your funding amount is correct
- Click Continue And Charge My Card
- You may opt to save the account for faster funding on future requests
Important: Please note, the address on the Bank Card you are using to fund needs to be the same as the address on file with your Play+ account. Fees may apply to this funding transaction. Please see the Terms & Conditions for details.
Why was my bank card declined when attempting to Load Funds to my Account?
It is possible that the information that was supplied during the Play+ enrollment does not match the information on file at your Financial Institution. The Bank Card you are attempting to fund with must have the same address on file as the Play+ account. Please contact your Financial Institution to confirm the information that is associated with your Bank Card. If you need additional information or help, please email us at support@playplusgo.com with your inquiries.
Can I schedule a transfer frequency from my Bank Card to my Account?
You may opt to save a Bank Card as a funding source upon a successful funding transaction. However, due to the requirements of the payment processors, it will be necessary to select the Bank Card and input an amount to be funded for each funding transaction.
How do I fund my Play+ account with eCheck?
Fund your Play+ account by logging onto the STN Sports mobile app and selecting Manage Funds, then Deposit Funds.
- Click Deposit to Play+
- Select Online Banking
- Enter the amount you wish to fund your Play+ account
- Click Add Funds
- Review requested amount and select your desired bank
- Enter your bank login information
- Click Agree & Sign In
- Select your account
- Click Pay Now
How do I fund my Play+ account with PayPal?
Fund your Play+ account by logging onto the STN Sports mobile app and selecting Manage Funds, then Deposit Funds.
- Click Deposit to Play+
- Select PayPal
- Enter the amount you wish to fund your Play+ account
- Click Add Funds
- Review requested amount and select PayPal Checkout
- Enter your PayPal login information
- Select your account
- Click Continue
How do I transfer funds from my Play+ Account to my wager account?
- Log onto the STN Sports mobile app and select Manage Funds
- Select Transfer Funds
- Select Play+ to Sports or Race Transfer
- Enter the dollar amount to transfer (Any value below or up to the balance on the Play+ account may be transferred to the wager account)
- Enter the last 4 of your Social Security Number
- Click Confirm
How do I transfer funds from my wager account to my Play+ Account?
- Log onto the STN Sports mobile app and select Manage Funds
- Select Transfer Funds
- Select Sports or Race to Play+ Transfer
- Enter the dollar amount to transfer (Any value below or up to the maximum account balance may be transferred to your Play+ account)
- Enter the last 4 of your Social Security Number
- Click Confirm
What are the monthly fees for my Play+ account?
To learn more about the fee structures, log into sc.mycardplace.com and view the Terms and Conditions.
Can my Play+ card be sent to a PO Box?
No, cards must be sent to a physical residential address.
How do I reset/change my PIN number?
Your PIN can be reset using the IVR at 877-220-3988 (push 4 once your card number is entered) or by logging in to sc.mycardplace.com
- Log into sc.mycardplace.com
- Hover over the additional services tab on the right side of the screen – click Change PIN
- Enter the current PIN and the new PIN you wish it to be changed to – click Change PIN
How do I change my password?
If you have forgotten your password, select Forgot Your Password on the login screen. A temporary password will be sent to the email address on file. If you know your password and would like to change it:
- Log into sc.mycardplace.com
- Click Additional Service Tab on right side of screen
- Click Change Password/Secret Question
- Enter current password – enter the password you wish to change to – click Change Password
How do I update my profile information? I would like to update my address.
For us to make the change on your Play+ account, we will require that you scan and email or fax one of the below documents as proof of address. Please ensure that your name and address both appear on the document for verification. You may email to support@playplusgo.com or fax to 702-851-4755. Please reference “Address Change” on the request.
- Scanned image of the Driver’s License or equivalent State Issued Identification card
- Copy of a Utility Bill
What do I do if my Play+ card is lost or stolen?
Report lost or stolen cards immediately by emailing support@playplusgo.com or calling 877-220-3988. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Terms and Conditions. Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions at sc.mycardplace.com.
How do I check my Play+ account balance?
You can check your Play+ account balance for free online at sc.mycardplace.com or get free balance alerts via email or by cell phone. You can also call Customer Service at 877-220-3988 and use the automated service.
What if I don't agree with my available balance?
You can review posted transactions online at sc.mycardplace.com for any discrepancies. Please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. If you believe that there is an issue with your balance, please contact us at support@playplusgo.com.
globalpayments VIP Prefered
VIP Preferred® is Global Payments’ award-winning, industry-standard e-check and ACH network and the industry’s premiere way to provide gaming patrons easy and convenient access to their cash at iGaming establishments. After a one-time enrollment, VIP Preferred users can game at more than 400 land-based and interactive gaming locations across the country. More than 3 million patrons rely on Global Payments’ VIP Preferred for simple, safe, and responsible play.
What is a VIP Preferred Account?
VIP Preferred is your access to fast and easy ACH services in the iGaming space. Once enrolled, you can obtain access to funds quickly, easily, and hassle-free.
What are the benefits of a VIP Preferred account?
- Accepted at more than 400 casinos and interactive gaming locations.
- Hassle-free cash access.
- Highest 7-day rolling limits in the industry.
- 24/7/365 Global Payments owned/operated customer support.
- Enjoy hassle-free access to your rolling limit at one of more than 400 participating casinos and interactive gaming sites.
- Our sophisticated risk analysis tools enable us to provide more accurate and generous rolling limits than anyone in the industry.
- Revolving ACH limits means your existing limits will be replenished faster, giving you easier access to funds when you want to stay in the game.
How and where do I sign up?
Enrollment is simple and fast and can be done on the cashier’s page of your preferred gaming site. A one-time enrollment allows a player to enjoy their VIP Preferred account at any participating operator in our network.
How do I know if my account is in good standing?
Your VIP Preferred account is in good standing if you are offered the ability to do an ACH transaction with an available limit. If you have any questions about your account, please call our support team at 1-800-500-1973.
How long does it take for my ACH transactions to process in my bank account?
- ACH – once approved the player will see the debit hit their bank account in 48 -72 hours.
- Withdawl – once Global Payments receives the approval from the operator (operator approval times vary) the player will then see the funds
in 48 – 72 hours.
Why do some VIP Preferred transactions/enrollments get declined?
- Your VIP Preferred account is closed due to a returned item.
- You may have provided incomplete or incorrect information. The name and address entered should always match your bank’s records. Also, your bank account number and bank routing number must be correct.
- You have reached your 7-day limit. In this case, please try a lower deposit amount. Or call 1-800-500-1973 to see about a limit increase.
How will I be contacted by VIP Preferred?
- Once enrolled a welcome email is sent from Global Payments.
- Global Payments will make phone calls to validate player information.
- Emails are sent out on upcoming VIP Preferred promotions.
What happens when an ACH returns?
Global Payments must follow all FCRA rules and regulations regarding collecting on a debt.
- Letters mailed
- Phone calls
- Redeposit
- Fees – max allowed by the state of DL issuance
How do I pay for an ACH return?
Website to pay claims:
https://www.playercashadvantage.com/paynow
When will my VIP Preferred account be reinstated once my return is paid?
If paid by CCA, account opens in 24 hours.
- Redeposit – 8 calendar days
- Draft check- 35 calendar days
- Electronic draft- 8 calendar days
- Wire transfer- 1 calendar days
- Cashier’s check/money order – 1 calendar day
Still Stuck?
Visit the Casino Cage should you need any assistance throughout your STN Cash process, or email us at STNCashHelp@stationcasinos.com.
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